The resident pays us the rent every month sometime between the first and sixth of the month. Most of these payments are by personal check. Since we deposit this check into an escrow account, we have to ensure that the funds are present to reduce the possibility of bad checks. We also understand your need to get your money in a timely manner. Depending on the month, weekends and bank holidays, we will be either initiating a deposit into your account or cutting a check to you on or about the 10th of every month. Sometimes it can be as early as the 10th or as late as the 13th. If we initiate the direct deposit on the 10th, you should see it in your account four banking days later, on or after the 14th, depending on how the weekends and holidays fall. Paper checks are placed in the USPS mail with first class postage. It should take between 2-7 days for the majority of the continental US to receive first-class mail from our office.
Our firm uses the latest version of Propertyware software to handle our extensive needs for database and financial management. We will post your monthly statement online in the company website secured Client Portal, one operating statement per month, showing income minus expenses equaling cash flow. Additionally, we will scan and upload all invoices/receipts for all maintenance coordinated by our firm. Your monthly statements are posted online the same time the direct deposit is initiated.
For those that chose USPS mail, you will also receive a monthly operating statement once a month and it will include the originals of the invoices/statements. Your monthly statements are placed in the mail along with your proceeds check.
