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Resident Resources

Resident Resources2024-06-24T16:13:17+00:00


Resident FAQ

I just received my move out report. And I need to pay money that is owed. What do I do?2024-06-13T23:11:17+00:00

You may send in your payment or bring your payment into our office for the total amount due. If you cannot pay the entire amount due at one time, please email to discuss your options.

Where can I find information regarding your homes for rent?2024-06-13T23:27:37+00:00

You can browse through a list of our properties on our website under Available Rentals.

Where are your rental homes located? What areas do you cover?2024-06-13T23:27:07+00:00
When is rent due? When is rent late?2024-06-13T23:25:28+00:00
  • Rent is due on or before the first of each month.
  • The first late fee will be charged at 9AM on the 6th of the month regardless of weekends, holidays, pay periods, or acts of God.
  • All payments made after the 9th of the month must be in certified form.
  • At 9AM on the 10th of the month, any resident with unpaid rent and charges still due, will have the 2nd late fee charged and the dispossessory proceedings filed against them.
When can I turn off my utilities?2024-06-13T23:24:28+00:00

All utilities must remain on until the final day of your lease.

When can I expect to receive my security deposit back after I move? Will I receive a full refund of my deposit?2024-06-13T23:23:51+00:00

PURE Property Management of Georgia will send the security deposit refund check within 30 days of your return of possession to the forwarding address you provide. You can receive the full deposit back so long as the following happen:

  • Lease term has expired or Agreement has been terminated in writing by both parties; and
  • Lessee has given a written, paid thirty day (30-day) notice to vacate; and
  • No damage has been done to Property or its contents, except normal wear & tear; and
  • Property is returned by Lessee fully cleaned; all trash, debris and personal items removed; and,
  • Property is returned with the yard freshly maintained if required in this agreement; and,
  • All rent, fees and charges have been paid by Lessee in full; and
  • All door keys and amenity keys, mailbox keys, access cards, gate openers, garage door openers, if any, have been returned to Management.
What type of homes do you manage?2024-06-13T23:22:30+00:00

PURE Property Management of Georgia manages single-family homes and fee-simple single family townhomes, condos, or duplexes.

What is your pet policy?2024-06-13T23:22:10+00:00

Each property has a different pet policy. Please contact our team at 770-427-5711 to find out the pet policy for the specific property you are interested in.

What happens to my application fee if I change my mind and don’t want the home I was applying for?2024-06-13T23:20:43+00:00

The application fee is non-refundable.

What guidelines do I need to meet in order to apply for a home?2024-06-13T23:20:10+00:00

We encourage you to review our application guidelines and screening criteria by clicking here.

What forms of payment do you accept for rent?2024-06-13T23:14:18+00:00

We will gladly accept the following forms of payment for your monthly rental installment:

  • Personal Checks
  • e-Check via Bank Draft ONLINE – One Time or Scheduled – Lessee’s choice
  • Cashier’s Check
  • Money Order
  • Traveler’s Check

We regret that we cannot accept the following forms of payment for your monthly rental installment:

  • CASH
  • Two Party Checks
  • Business Checks
  • Payroll Checks
  • Government Checks (tax refunds, Social Security, Etc.)
  • Credit Cards (any sort)
My child is over 18 years old and will be living with us. Does he/she need to apply as well?2024-06-13T23:12:12+00:00

Each adult, 18 years or older, that will be living in the property must submit a complete application.

If I have maintenance issues, can I call a repairman and deduct the cost from my rent?2024-06-13T23:11:45+00:00

Do not call a contractor on your own! You are not authorized to perform or contract for any repairs on the property. If you call a contractor and incur any bill or invoice for any repair on the property, you are doing so at your own cost. Neither Management nor the property owner will reimburse you for those costs. You must contact Management so that they can arrange for all repairs/maintenance on all systems, appliances, and the structure of the property.

Am I responsible for lawn care?2024-06-13T23:01:20+00:00

Whether or not you are responsible for lawn care depends on the property you are renting. If you are a current resident, please see page 3 of your lease in the section just above paragraph 24 to find out if you are responsible for lawn care. If you are an applicant, please contact the office to find out if you are responsible for lawn maintenance at the property you are applying for.

I have credit issues and want to apply to see if I can be approved before looking at a specific home. Do I have to have a home in mind to apply?2024-06-13T23:10:31+00:00

We will only process an application for a specific home. Our applications are first come, first serve so we would need to know which property you would like to apply for before processing your application.

I have an emergency maintenance problem. How do I get in touch with someone?2024-06-13T23:09:58+00:00

Please call our office at 770-427-5711. If it is after hours, our voicemail system will answer and you will choose option 3 to leave a message. This will be forwarded to one of our staff who will be in contact with you upon receiving the voicemail. After you have called the office to notify us of the emergency, please also go to our website to fill out the online maintenance request. This will provide us a detail of the issue in writing for your file as all maintenance requests MUST be submitted in writing, including emergencies.

How much of a security deposit do you require on your homes?2024-06-13T23:09:34+00:00

Each home is different when it comes to security deposit. Please reference the property listing to find out what the required deposit is for the property you are applying for. Please keep in mind that an additional deposit may be required as per the screening criteria.

How much notice do I need to give that I am vacating the home?2024-06-13T23:09:13+00:00

We require a 30-day paid written notice to vacate on Management’s form provided to you at lease signing. If you cannot find this form, one can be picked up in our office or found on the website.

How do I handle my move-out?2024-06-13T23:08:44+00:00

We understand that your last few weeks of residency will be exceptionally busy ones; however, we do request that you attend to a number of small but important details:

  • Please insure that you have turned in your 30-day paid written notice to vacate on Management’s form provided you at lease signing. If you cannot find this form, one can be picked up in our office.
  • You have possession of the property through 11:59PM on the date you are vacating. All keys, remotes, access cards, gate openers, etc. must be returned to Management by 9:00AM the following day. If you have to put the keys, etc. in the drop box, please put them in a bag or envelope labeled with what property they belong to.
  • In order to return possession of the unit, ALL keys to the house must be brought to Management’s office and turned in. The keys represent possession of the property. DO NOT LEAVE ANY KEYS OR GARAGE DOOR REMOTES AT THE PROPERTY. If you do not return ALL keys and remotes to the office, you will be charged at the daily rate for each day they are not returned.
  • You must provide Management with a forwarding address. If you are returning the keys via the drop box, please include your forwarding address at that time
  • All utilities must remain on until the final day of your lease.
  • If vacating in the winter, please set the thermostat(s) no lower than 60 degrees with the heat on “Auto” to prevent freezing pipes.
  • If vacating in the summer, please set the thermostat(s) no higher than 80 degrees with the A/C on “Auto” to prevent moisture build-up.
  • If you owe any balance, those amounts must be satisfied prior to vacating the unit.
  • We have a cleaning list as a part of our Vacating Checklist to be used as a guide for cleaning your rental house when you vacate. We would like to point out that you will not be charged for “ordinary wear and tear.” We DO NOT consider dirt in any form as “ordinary wear and tear”. If you need assistance with any cleaning, we have a list of professionals that we can refer to you.
How do I find out the color if I need to paint?2024-06-13T23:06:12+00:00

Typically, we do not keep that information on file. However, please keep in mind that no residents may paint or wallpaper any part of the property without prior written consent of management. If you have further questions, please contact our office at 770-427-5711 or email at

How can I view your available properties?2024-06-13T23:04:30+00:00

You may schedule a showing online by selecting a home for rent on our website and click Schedule a Showing.

How am I expected to leave the home?2024-06-13T23:04:07+00:00

Upon move out, you are expected to return the home basically the same way you received it. We expect to see that no damage has been done to property or its contents, except normal wear and tear, that the property is fully cleaned with all trash, debris and personal items removed, and that the yard has been freshly maintained if required in your lease. For your convenience, we have our Vacating Checklist, which you can print here.

Do I have to put a holding fee down on the home until I find out if I’m approved?2024-06-13T23:03:32+00:00

We only require an application fee of $75 per adult. Upon approval, we will require the lease to be signed and the initial first full month’s rent to be paid within 48 hours.

Do I have to be there for my move out walk through?2024-06-13T23:03:07+00:00

We do not schedule move out walk through appointments. We will perform the move out walk through within 3 business days of receiving possession of the property from you. We will contact you via email with our findings and mail you hard copies of the move out findings and security deposit transmittal to the forwarding address you provide.

Can I pay my rent in person?2024-06-13T23:02:17+00:00

Yes! Our office hours are Monday – Friday 9:00AM – 5:30PM. We also have a convenient after-hours drop box in our front door if you stop by when we are closed.

Can I paint the interior of the home I rent?2024-06-13T23:01:51+00:00

No resident may paint or wallpaper any part of the property without prior written consent of management.

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