The management agreement sets the parameters in which we can operate on your behalf. Since you are the owner of the property, you have a legal responsibility under state law to maintain the house in good condition at your expense. You cannot expect the resident to pay for repairs that are not their fault. Clients preauthorize us to perform up to $500.00 of maintenance on the property per request without express consent. Anytime the cost per repair or sequence of repairs exceeds that amount, we must secure your permission. That is why we need to maintain your most current contact information. In the case of an emergency, we will use every means available to us to contact you. If we are unable to, for whatever reason, then we will only perform maintenance to the extent that is required to protect life and/or the property.
If the resident does damage the property or in some way incurs costs for service at the property that are not your responsibility, then we will charge the resident the full costs possible under state law to reimburse you.
One of our issues with maintenance was scheduling and communication between the parties. To help improve that process, we have added a resource for managing maintenance called www.PropertyMeld.com!
Through this service, we will be better able to manage the communication between residents, vendors, management and even clients in real time using e-mail and text messaging.
Residents can contact us during office hours and through our after-hours emergency voice mail system that we maintain 24 hours a day/seven days a week.
Our afterhours service, EZ Repair Hotline has been an incredible addition and benefit for our residents and staff. They answer the emergency line live during the hours we are closed (nights and weekends) and communicate with property mangers via e-mail, phone and text messaging to make sure that only true emergencies are dispatched afterhours and those that are true emergencies are promptly addressed to minimize damage to the property.
