Another lesson learned from decades of being in this business is that for us, resident retention begins with our very first contact with them. We reinforce this regularly with our staff. While you are legally our client and we do what is in your best interests, we must have excellent customer service to our joint customer, the resident. For without that resident, neither of us could be in this business. Therefore, we make sure we respond quickly to residents’ questions, concerns and requests for maintenance.
Our swift actions with maintenance during the residency benefit you two-fold … not only to maintain the property at a reasonable level, but also to keep the residents satisfied during their residency.
