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Resident FAQ
You may send in your payment or bring your payment into our office for the total amount due. If you cannot pay the entire amount due at one time, please email georgia@purepm.co to discuss your options.
You can browse through a list of our properties on our website under Available Rentals.
- Rent is due on or before the first of each month.
- The first late fee will be charged at 9AM on the 6th of the month regardless of weekends, holidays, pay periods, or acts of God.
- All payments made after the 9th of the month must be in certified form.
- At 9AM on the 10th of the month, any resident with unpaid rent and charges still due, will have the 2nd late fee charged and the dispossessory proceedings filed against them.
All utilities must remain on until the final day of your lease.
PURE Property Management of Georgia will send the security deposit refund check within 30 days of your return of possession to the forwarding address you provide. You can receive the full deposit back so long as the following happen:
- Lease term has expired or Agreement has been terminated in writing by both parties; and
- Lessee has given a written, paid thirty day (30-day) notice to vacate; and
- No damage has been done to Property or its contents, except normal wear & tear; and
- Property is returned by Lessee fully cleaned; all trash, debris and personal items removed; and,
- Property is returned with the yard freshly maintained if required in this agreement; and,
- All rent, fees and charges have been paid by Lessee in full; and
- All door keys and amenity keys, mailbox keys, access cards, gate openers, garage door openers, if any, have been returned to Management.
PURE Property Management of Georgia manages single-family homes and fee-simple single family townhomes, condos, or duplexes.
Each property has a different pet policy. Please contact our team at 770-427-5711 to find out the pet policy for the specific property you are interested in.
The application fee is non-refundable.
We encourage you to review our application guidelines and screening criteria by clicking here.
We will gladly accept the following forms of payment for your monthly rental installment:
- Personal Checks
- e-Check via Bank Draft ONLINE – One Time or Scheduled – Lessee’s choice
- Cashier’s Check
- Money Order
- Traveler’s Check
We regret that we cannot accept the following forms of payment for your monthly rental installment:
- CASH
- Two Party Checks
- Business Checks
- Payroll Checks
- Government Checks (tax refunds, Social Security, Etc.)
- Credit Cards (any sort)
Each adult, 18 years or older, that will be living in the property must submit a complete application.
Do not call a contractor on your own! You are not authorized to perform or contract for any repairs on the property. If you call a contractor and incur any bill or invoice for any repair on the property, you are doing so at your own cost. Neither Management nor the property owner will reimburse you for those costs. You must contact Management so that they can arrange for all repairs/maintenance on all systems, appliances, and the structure of the property.
Whether or not you are responsible for lawn care depends on the property you are renting. If you are a current resident, please see page 3 of your lease in the section just above paragraph 24 to find out if you are responsible for lawn care. If you are an applicant, please contact the office to find out if you are responsible for lawn maintenance at the property you are applying for.
We will only process an application for a specific home. Our applications are first come, first serve so we would need to know which property you would like to apply for before processing your application.
Please call our office at 770-427-5711. If it is after hours, our voicemail system will answer and you will choose option 3 to leave a message. This will be forwarded to one of our staff who will be in contact with you upon receiving the voicemail. After you have called the office to notify us of the emergency, please also go to our website to fill out the online maintenance request. This will provide us a detail of the issue in writing for your file as all maintenance requests MUST be submitted in writing, including emergencies.
Each home is different when it comes to security deposit. Please reference the property listing to find out what the required deposit is for the property you are applying for. Please keep in mind that an additional deposit may be required as per the screening criteria.
We require a 30-day paid written notice to vacate on Management’s form provided to you at lease signing. If you cannot find this form, one can be picked up in our office or found on the website.
We understand that your last few weeks of residency will be exceptionally busy ones; however, we do request that you attend to a number of small but important details:
- Please insure that you have turned in your 30-day paid written notice to vacate on Management’s form provided you at lease signing. If you cannot find this form, one can be picked up in our office.
- You have possession of the property through 11:59PM on the date you are vacating. All keys, remotes, access cards, gate openers, etc. must be returned to Management by 9:00AM the following day. If you have to put the keys, etc. in the drop box, please put them in a bag or envelope labeled with what property they belong to.
- In order to return possession of the unit, ALL keys to the house must be brought to Management’s office and turned in. The keys represent possession of the property. DO NOT LEAVE ANY KEYS OR GARAGE DOOR REMOTES AT THE PROPERTY. If you do not return ALL keys and remotes to the office, you will be charged at the daily rate for each day they are not returned.
- You must provide Management with a forwarding address. If you are returning the keys via the drop box, please include your forwarding address at that time
- All utilities must remain on until the final day of your lease.
- If vacating in the winter, please set the thermostat(s) no lower than 60 degrees with the heat on “Auto” to prevent freezing pipes.
- If vacating in the summer, please set the thermostat(s) no higher than 80 degrees with the A/C on “Auto” to prevent moisture build-up.
- If you owe any balance, those amounts must be satisfied prior to vacating the unit.
- We have a cleaning list as a part of our Vacating Checklist to be used as a guide for cleaning your rental house when you vacate. We would like to point out that you will not be charged for “ordinary wear and tear.” We DO NOT consider dirt in any form as “ordinary wear and tear”. If you need assistance with any cleaning, we have a list of professionals that we can refer to you.
Typically, we do not keep that information on file. However, please keep in mind that no residents may paint or wallpaper any part of the property without prior written consent of management. If you have further questions, please contact our office at 770-427-5711 or email at georgia@purepm.co.
You may schedule a showing online by selecting a home for rent on our website and click Schedule a Showing.
Upon move out, you are expected to return the home basically the same way you received it. We expect to see that no damage has been done to property or its contents, except normal wear and tear, that the property is fully cleaned with all trash, debris and personal items removed, and that the yard has been freshly maintained if required in your lease. For your convenience, we have our Vacating Checklist, which you can print here.
We only require an application fee of $75 per adult. Upon approval, we will require the lease to be signed and the initial first full month’s rent to be paid within 48 hours.
We do not schedule move out walk through appointments. We will perform the move out walk through within 3 business days of receiving possession of the property from you. We will contact you via email with our findings and mail you hard copies of the move out findings and security deposit transmittal to the forwarding address you provide.
Yes! Our office hours are Monday – Friday 9:00AM – 5:30PM. We also have a convenient after-hours drop box in our front door if you stop by when we are closed.
No resident may paint or wallpaper any part of the property without prior written consent of management.