If you are leasing a property through PURE Property Management of Georgia and you have an issue at your property that requires maintenance, then please complete the form below. The lease requires that all maintenance requests must be submitted in writing. Completing this form will comply with this requirement and allow us to coordinate the required maintenance in a timely manner.
When completing the form to the right, please make sure that you have your best contact phone numbers as the office staff or the contractor will call to seek more detail about the problems that are occurring at the property. Failure to respond to our calls will simply result in extended delays in someone getting out to the property.
Simply stating that the toilet is not working is not sufficient for us to be able to know what is wrong with the unit and which contractor to send out. Please make sure you give us as much detail as possible.
Is this an Emergency? If so, please call 770-427-5711. If after hours, choose option 3 to be directed to our after hours auto-attendant.
Issues that constitute and Emergency: Anything related to the property under the Lease that is an immediate threat to life, health, or the property. If the situation is life threatening, please call 9-1-1 immediately and report to us after the situation is under control and the authorities are on the scene.
Examples of severe emergencies that require our immediate attention:
- Sewage back-ups
- Gas odors
- Roof leak
- Lightning strike
- Broken water pipes
- No heat when the outside temperature is below 45 degrees for more than 4 hours
- No air-conditioning when the outside temperature is above 90 degrees for more than 4 hours
- A fallen tree onto the house, etc.
If you claim you have an emergency and we discover that one never existed, you will be charged the service cost from the contractor who responded to the call. Unnecessary calls will cost you money.
Do not call after hours unless a true emergency actually exists.