770-427-5711

Resident FAQs

Answers to your frequently asked questions

  • After making application, how long does it take to find out if I am approved?

    Our application process takes approximately 24-48 hours for approval or denial.

  • Am I responsible for lawn care?

    Whether or not you are responsible for lawn care depends on the property you are renting. If you are a current resident, please see page 3 of your lease in the section just above paragraph 24 to find out if you are responsible for lawn care. If you are an applicant, please contact the office to find out if you are responsible for lawn maintenance at the property you are applying for.

  • Can I paint the interior of the home I rent?

    No resident may paint or wallpaper any part of the property without prior written consent of management.

  • Can I pay my rent in person?

    Yes! Our office hours are Monday – Friday 9:00AM – 5:30PM. We also have a convenient after-hours drop box in our front door if you stop by when we are closed.

  • Do I have to be there for my move out walk through?

    We do not schedule move out walk through appointments. We will perform the move out walk through within 3 business days of receiving possession of the property from you. We will contact you via email with our findings and mail you hard copies of the move out findings and security deposit transmittal to the forwarding address you provide.

  • Do I have to put a holding fee down on the home until I find out if I’m approved?

    We only require an application fee of $50 per adult. Upon approval, we will require the Good Faith Deposit to hold the property for a maximum of 2 weeks.

  • How am I expected to leave the home?

    Upon move out, you are expected to return the home basically the same way you received it. We expect to see that no damage has been done to property or its contents, except normal wear and tear, that the property is fully cleaned with all trash, debris and personal items removed, and that the yard has been freshly maintained if required in your lease. For your convenience, we have our Vacating Checklist, which you can print here.

  • How can I view your available properties?

    Please call our office at 770-427-5711 for viewing instructions.

  • How do I find out about a home I found online?

    You may view the property description and photos on our website or call our office at 770-427-5711 for more information about our available properties.

  • How do I find out the color if I need to paint?

    Typically, we do not keep that information on file. However, please keep in mind that no residents may paint or wallpaper any part of the property without prior written consent of management. If you have further questions, please contact our office at 770-427-5711 or email at .

  • How do I handle my move-out?

    We understand that your last few weeks of residency will be exceptionally busy ones; however, we do request that you attend to a number of small but important details:
    • Please insure that you have turned in your 30-day paid written notice to vacate on Management’s form provided you at lease signing. If you cannot find this form, one can be picked up in our office.
    • You have possession of the property through 11:59PM on the date you are vacating. All keys, remotes, access cards, gate openers, etc. must be returned to Management by 9:00AM the following day. If you have to put the keys, etc. in the drop box, please put them in a bag or envelope labeled with what property they belong to.
    • In order to return possession of the unit, ALL keys to the house must be brought to Management's office and turned in. The keys represent possession of the property. DO NOT LEAVE ANY KEYS OR GARAGE DOOR REMOTES AT THE PROPERTY. If you do not return ALL keys and remotes to the office, you will be charged at the daily rate for each day they are not returned.
    • You must provide Management with a forwarding address. If you are returning the keys via the drop box, please include your forwarding address at that time
    • All utilities must remain on until the final day of your lease.
    • If vacating in the winter, please set the thermostat(s) no lower than 60 degrees with the heat on “Auto” to prevent freezing pipes.
    • If vacating in the summer, please set the thermostat(s) no higher than 80 degrees with the A/C on “Auto” to prevent moisture build-up.
    • If you owe any balance, those amounts must be satisfied prior to vacating the unit.
    • We have a cleaning list as a part of our Vacating Checklist to be used as a guide for cleaning your rental house when you vacate. We would like to point out that you will not be charged for "ordinary wear and tear.” We DO NOT consider dirt in any form as "ordinary wear and tear”. If you need assistance with any cleaning, we have a list of professionals that we can refer to you.

  • How much notice do I need to give that I am vacating the home?

    We require a 30-day paid written notice to vacate on Management’s form provided to you at lease signing. If you cannot find this form, one can be picked up in our office or found on the website.

  • How much of a security deposit do you require on your homes?

    Each home is different when it comes to security deposit. Please call the office to find out what the required deposit is for the property you are applying for. Please keep in mind that an additional deposit may be required based after processing your application.

  • I have an emergency maintenance problem. How do I get in touch with someone?

    Please call our office at 770-427-5711. If it is after hours, our voicemail system will answer and you will choose option 3 to leave a message. This will be forwarded to one of our staff who will be in contact with you upon receiving the voicemail. After you have called the office to notify us of the emergency, please also go to our website to fill out the online maintenance request. This will provide us a detail of the issue in writing for your file as all maintenance requests MUST be submitted in writing, including emergencies.

  • I have credit issues and want to apply to see if I can be approved before looking at a specific home. Do I have to have a home in mind to apply?

    We will only process an application for a specific home. Our applications are first come, first serve so we would need to know which property you would like to apply for before processing your application.

  • I have credit issues. Can I still qualify as a renter?

    This all depends on the credit issues that you have. In order to qualify for one of our properties, the following basic guidelines are required for each applicant:

    • The total monthly gross income of all applicants must be a minimum of three (3) times the monthly rental amount
    • If acting as a guarantor/cosigner, a minimum of five (5) times the monthly rental amount is required
    • No prior evictions
    • No current amount due to any previous landlord
    • Not currently in bankruptcy

  • I just received my move out report. And I need to pay money that is owed. What do I do?

    You may send in your payment or bring your payment into our office for the total amount due. If you cannot pay the entire amount due at one time, please email to discuss your options.

  • If I have maintenance issues, can I call a repairman and deduct the cost from my rent?

    Do not call a contractor on your own! You are not authorized to perform or contract for any repairs on the property. If you call a contractor and incur any bill or invoice for any repair on the property, you are doing so at your own cost. Neither Management nor the property owner will reimburse you for those costs. You must contact Management so that they can arrange for all repairs/maintenance on all systems, appliances, and the structure of the property.

  • My child is over 18 years old and will be living with us. Does he/she need to apply as well?

    Each adult, 18 years or older, that will be living in the property must submit a complete application.

  • Once I view the home, can I hold the home so that it is no longer available for anyone else?

    The only way to hold any property so that no one else may view it is to submit application, have the application be approved, and pay the Good Faith Deposit. Otherwise, we will continue to advertise the property so that other potential residents may view it.

  • What forms of payment do you accept for rent?

    We will gladly accept the following forms of payment for your monthly rental installment:

    • Personal Checks
    • e-Check via Bank Draft ONLINE - One Time or Scheduled - Lessee’s choice
    • Cashier's Check
    • Money Order
    • Traveler's Check

    We regret that we cannot accept the following forms of payment for your monthly rental installment:

    • CASH
    • Two Party Checks
    • Business Checks
    • Payroll Checks
    • Government Checks (tax refunds, Social Security, Etc.)
    • Credit Cards (any sort)

  • What guidelines do I need to meet in order to apply for a home? What documentation should I have ready to start the application process?

    In order to qualify for one of our properties, the following basic guidelines are required for each applicant:

    • The total monthly gross income of all applicants must be a minimum of three (3) times the monthly rental amount
    • If acting as a guarantor/cosigner, a minimum of five (5) times the monthly rental amount is required
    • No prior evictions
    • No current amount due to any previous landlord
    • Not currently in bankruptcy

    In order to make sure your application is complete, each adult needs to submit the following:

    • Completed application form found on our website.
    • A non-refundable application fee of $50.00 per adult must be paid via Google Checkout on our website, or can be paid in house via cashier’s check or money order made out to PURE Property Management of Georgia
    • A copy of the 2 most recent pay stubs
    • Self Employed individuals must submit the immediate past two (2) year’s tax returns
    • If you are transferring from out of state or starting a new job, provide a letter from the employer on company letterhead with the start date, salary, and it must be signed by the employer
    • For any additional income beyond employment, verification must be provided
    • Bank statements will NOT be accepted as income verification
    • A copy of a government issued photo ID and social security card
    • If applicable, a recent and full body photo of your pet(s)

    Applications will not be processed until the payment and all required documentation is received.

  • What happens to my application fee if I change my mind and don’t want the home I was applying for?

    The application fee is non-refundable.

  • What is the Good Faith Deposit?

    The Good Faith Deposit IS NOT the Security Deposit. We will collect the Security Deposit from you at the time of the Lease closing. The entire Good Faith Deposit will be applied towards all amounts due at time of signing the lease. Certified funds are required for all initial monies, including the Good Faith Deposit, Security Deposit, any Pet Deposit, any Prorated Rent and the First Month’s Rent.

    The applicant agrees to sign Management’s Lease and take possession of the property. The applicant will be in default if they do not execute Management's standard Lease Agreement or refuse to occupy the property on the agreed upon date.

    In the event of default, Applicant acknowledges that Management shall keep the Good Faith Deposit as liquidated damages, which are compensation for holding the property off the market. Applicant agrees that the amount of lost rent in holding the property off the market is unknown and that this provision is intended as a good faith estimate of Landlord’s damages in the event of Applicant’s default.

  • What is your pet policy?

    Each property has a different pet policy. Please contact our team at 770-427-5711 to find out the pet policy for the specific property you are interested in.

  • What type of homes do you manage?

    PURE Property Management of Georgia manages single-family homes and fee-simple single family townhomes, condos, or duplexes.

  • When can I expect to receive my security deposit back after I move? Will I receive a full refund of my deposit?

    PURE Property Management of Georgia will send the security deposit refund check within 30 days of your return of possession to the forwarding address you provide. You can receive the full deposit back so long as the following happen:

    • Lease term has expired or Agreement has been terminated in writing by both parties; and
    • Lessee has given a written, paid thirty day (30-day) notice to vacate; and
    • No damage has been done to Property or its contents, except normal wear & tear; and
    • Property is returned by Lessee fully cleaned; all trash, debris and personal items removed; and,
    • Property is returned with the yard freshly maintained if required in this agreement; and,
    • All rent, fees and charges have been paid by Lessee in full; and
    • All door keys and amenity keys, mailbox keys, access cards, gate openers, garage door openers, if any, have been returned to Management.

  • When can I turn off my utilities?

    All utilities must remain on until the final day of your lease.

  • When is rent due? When is rent late?

    • Rent is due on or before the first of each month.
    • The first late fee will be charged at 9AM on the 6th of the month regardless of weekends, holidays, pay periods, or acts of God.
    • All payments made after the 9th of the month must be in certified form.
    • At 9AM on the 10th of the month, any resident with unpaid rent and charges still due, will have the 2nd late fee charged and the dispossessory proceedings filed against them.

  • Where are your rental homes located? What areas do you cover?